FAQ Optrons platinum warranty

• From which date begins the guarantee period?
The guarantee period begins with the purchase date, which is on your
Sales slip. By registering to the platinum warranty you receive a warranty extension on up to 30 on base of the Optrons terms
of the warranty years.

• Do I absolutely need an email address for the registration?
No, an email address is not mandatory necessary. After input of the necessary data for the registration you know directly the displayed voucher printouts.

• Is there a Hotline, which I can call for problems?
Yes, under the following service number you can know our
technical support to achieve +49 89 420959793 alternative you the
support also by email under support@optrons.com to contact.

• Does the platinum warranty apply after unique registration to all my machines?
No, the warranty is always device dependent, not dependently from person. Thus the platinum warranty must be requested separately for each device, whereby can be input at the same time up to ten devices per registration.

• Claim I a property warranty without online voucher?
No, you have requirement on the legally prescribed guarantee time.
The on-line voucher serves as warranty duration excluding the extension on the platinum warranty (up to 30 years).

• Credit all bought devices the platinum warranty?
The platinum warranty is a warranty extension, which you keep optionally free during at online registration, if you announce your Optrons devices within the 4-first weeks.

• I input erroneously a false article or serial number and printed out the voucher, what I can do?
You repeat again the registration with the correct specification and will printout the voucher.

• I recalled my agreement to receipt of information about future novelties and internal messages of Optrons subsequently, have I nevertheless requirement on the platinum warranty?
Yes.

• I already input, must my personal data for the registration of the Optrons Card I for the platinum warranty have I again register itself?
Yes, this are two different performances, which are independently from each other.

• in which period must be registered the acquired devices?
The devices must be registered at the latest four weeks after the purchase.

• is the sales split necessary as proof?
Yes, only the original sales split gives unique information over the purchase date of the device because this is mandatory necessary.

• Is it possible to terms of the warranty and data security registration without agreement?
No, the field "terms of the warranty and data security" must be activated, with which the regulations are accepted, otherwise is not possible the registration.

• Also can another person in my job register my machine?
Yes, if the other person knows all input-requiring data.

• Can the registration execute without something to print out?
No, a written voucher is mandatory necessary as proof in the case of warranty.

• Can I take the platinum warranty also up for accessories?
No.

• Do I have to execute extra my devices registration for each particular?
You should device each for safety's sake registers separately.

• Why does Optrons offer platinum warranty?
The products of Optrons possess a high quality, which becomes fair professional requirements. Besides all Optrons are characterised devices by a very long life span and small repair susceptibility. These characteristics are proven impressively by the platinum warranty.

• Why is only after registration the platinum warranty granted?
you supply us valuable information with the registration for future product and service supplies. That is to us a platinum warranty!

• What occurs with my data?
Your data are used by Optrons only for internal purposes, treated confidentially and not passed on to third.

• What is Optrons platinum warranty?
Optrons platinum warranty is a warranty extension on to 30 years - ever after product group, which can be charge free acquire by an online registration under www.optrons.com.

• Which specification is mandatory necessary?
necessary are address, purchase date, dealer name with place, as well as article and serial number.

• Which vouchers are necessary for the warranty grant?
to order the Optrons platinum warranty up, are original sales split and the platinum voucher necessary.

• How receive I my registration acknowledgement?
As usual you get an email. For this specification is your email address necessary.

• How does this registration functions?
On our homepage fill out you the form for the Optrons platinum warranty and make themselves afterwards a printout of the voucher
or receive email an acknowledgement. You send this voucher in case of warranty together with the original sales split and the defective device.

• How can i register without own Internet access?
You can register your device of any place with Internet access, under
www.optrons.com. With a new device also your specialist dealer could make the registration for you, how long he has Internet access.

• How long time after purchase date can I execute the registration?
Within four weeks after purchase date must be registered the device.

• Where can I find the article and serial number, which are necessary for execute?
Not always, but if, it will available indicate. Optrons XXXXXXXX article number and XXXXXXXXXX serial number are on the device of vehicle identification plate.