FAQ
Optrons platinum warranty
•
From which date begins the guarantee period?
The guarantee period begins with the purchase date, which is
on your
Sales slip. By registering to the platinum warranty you receive
a warranty extension on up to 30 on base of the Optrons
terms
of the warranty years.
•
Do I absolutely need an email address
for the registration?
No, an email address is not mandatory necessary. After input
of the necessary data for the registration you know directly
the displayed voucher printouts.
•
Is there a Hotline, which I can call
for problems?
Yes, under the following service number you can know our
technical support to achieve +49 89 420959793
alternative you the
support also by email under support@optrons.com to contact.
•
Does the platinum warranty apply after
unique registration to all my machines?
No, the warranty is always device dependent, not dependently
from person. Thus the platinum warranty must be requested separately
for each device, whereby can be input at the same time up to
ten devices per registration.
•
Claim I a property warranty without
online voucher?
No, you have requirement on the legally prescribed guarantee
time.
The on-line voucher serves as warranty duration excluding the
extension on the platinum warranty (up to
30 years).
•
Credit all bought devices the platinum
warranty?
The platinum warranty is a warranty extension, which you keep
optionally free during at online registration, if you announce
your Optrons
devices within the 4-first weeks.
•
I input erroneously a false article
or serial number and printed out the voucher, what I can do?
You repeat again the registration with the correct specification
and will printout the voucher.
•
I recalled my agreement to receipt
of information about future novelties and internal messages
of Optrons
subsequently, have I nevertheless requirement on the platinum
warranty?
Yes.
•
I already input, must my personal
data for the registration of the Optrons
Card I for the platinum warranty have I again register itself?
Yes, this are two different performances, which are independently
from each other.
•
in which period must be registered
the acquired devices?
The devices must be registered at the latest four weeks after
the purchase.
•
is the sales split necessary as proof?
Yes, only the original sales split gives unique information
over the purchase date of the device because this is mandatory
necessary.
•
Is it possible to terms of the warranty
and data security registration without agreement?
No, the field "terms of the warranty and data security"
must be activated, with which the regulations are accepted,
otherwise is not possible the registration.
•
Also can another person in my job
register my machine?
Yes, if the other person knows all input-requiring data.
•
Can the registration execute without
something to print out?
No, a written voucher is mandatory necessary as proof in the
case of warranty.
•
Can I take the platinum warranty also
up for accessories?
No.
•
Do I have to execute extra my devices
registration for each particular?
You should device each for safety's sake registers separately.
•
Why does Optrons
offer platinum warranty?
The products of Optrons
possess a high quality, which becomes fair professional requirements.
Besides all Optrons
are characterised devices by a very long life span and small
repair susceptibility. These characteristics are proven impressively
by the platinum warranty.
•
Why is only after registration the
platinum warranty granted?
you supply us valuable information with the registration for
future product and service supplies. That is to us a platinum
warranty!
•
What occurs with my data?
Your data are used by Optrons
only for internal purposes, treated confidentially and not passed
on to third.
•
What is Optrons
platinum warranty?
Optrons
platinum warranty is a warranty extension on to 30 years - ever
after product group, which can be charge free acquire by an
online registration under www.optrons.com.
•
Which specification is mandatory necessary?
necessary are address, purchase date, dealer name with place,
as well as article and serial number.
•
Which vouchers are necessary for the
warranty grant?
to order the Optrons
platinum warranty up, are original sales split and the platinum
voucher necessary.
•
How receive I my registration acknowledgement?
As usual you get an email. For this specification is your email
address necessary.
•
How does
this registration functions?
On our homepage fill out you the form for the Optrons
platinum warranty and make themselves afterwards a printout
of the voucher
or receive email an acknowledgement. You send this voucher in
case of warranty together with the original sales split and
the defective device.
•
How can i register without own Internet
access?
You can register your device of any place with Internet access,
under
www.optrons.com. With a
new device also your specialist dealer could make the registration
for you, how long he has Internet access.
•
How long time after purchase date
can I execute the registration?
Within four weeks after purchase date must be registered the
device.
•
Where can I find the article
and serial number, which are necessary for execute?
Not always, but if, it will available indicate. Optrons
XXXXXXXX article number and XXXXXXXXXX serial number are on
the device of vehicle identification plate.
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